Transporeon

Customer Service Specialist - German Speaker

Job Locations PL-Krakow
Job ID
2020-1737
Career Field
Operations
Category
Employee
Recruiter Name
Monika Pitek
Legal Entity
TP Spolka

Overview

TRANSPOREON Group is one of the European market leaders for e-logistics. We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products. We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas - in many different locations around the world.
Apply now and become part of our team!

Responsibilities

  • Reach out to, and motivate our customers in the adoption of our cutting-edge technology e-products via phone and email communication in German, English, and preferably Polish
  • Guide our existing customers to use our products more efficiently and in a more rewarding way
  • Advise our customers on how to grow their network and how to increase their return on investment
  • Listen actively to customers and amaze them with best-in-class support
  • Build lasting relations with customers to drive performance and satisfaction
  • Contribute fairly to team efforts and achieve awesome results together

Qualifications

  • You enjoy talking to people and carrying on meaningful conversations
  • You speak confidently on the phone and are aware of your role in influencing customer experience
  • You confidently use communicators (phone, chat, email) and choose always the best medium for communication
  • You converse in German and English fluently and at a professional standard; Polish business proficiency is a welcome plus
  • You are a quick learner and keep the pace in a fast-moving technological environment
  • You are precise in identifying problems, but also patient in explaining solutions
  • You take pride in work being done right and timely

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