Transporeon

FR/GE/EN Customer Service Representative (m/f/d)

Job Locations DE-Ulm
Job ID
2020-1714
Career Field
Operations
Category
Employee
Recruiter Name
Petra Kubeckova
Legal Entity
TP GmbH

Overview

Transporeon is one of the world’s leading companies for e-logistics solutions. With cloud-based software solutions, we network industrial and commercial companies with their freight forwarders.

 

Even though the Transporeon platform community is now hundreds of thousands of members strong, we continue to emphasize dialogue and strong support for all of our customers and platform users.

 

Apply now, join the pulse of our business and become part of our Customer Care team in Ulm!

Responsibilities

How would your working day look like:

  • Working hours: Monday to Friday from 7.30 to max. 18.00 hours (in alternating shifts)
  • You would receive written questions from our customers in our ticketing system or phone calls in French, German and English
  • You would prioritize the inquiries and with understanding and friendly answer to our customers as soon as possible
  • Close collaboration with 2nd level and other departments
  • Which questions or tasks may come? Asking to help to set a new account, questions around our mutual contract, about invoices, there might be a technical problem with data transfer or some failure note our customers do not decode.

 

Our platform is individually customized for the needs of our shippers. That is why we can guarantee you that you will not be overwhelmed with the same questions all the time. Just the opposite. You will have a chance to sharpen your professional skills over the next year(s) and enjoy the diversity of our customers and the team itself.

Qualifications

What do we expect from our new colleague:

  • Near-native level of French, fluent German and English language skills and ability to use them in verbal and written formal communication
  • IT affinity, comfortable in MS Office and willing to learn more
  • A helper, open - willing and enjoying supporting our customers
  • A team-player – not hesitating to go an extra mile for your colleague

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