Transporeon

  • Trainee in Customer Care with Romanian/Hungarian/Croatian/Serbian

    Job Locations PL-Krakow
    Job ID
    2019-1554
    Career Field
    Ops
    Category
    Trainee/Working Student
    Recruiter Name
    Monika Pitek
    Legal Entity
    TP Spolka
  • Overview

    TRANSPOREON Group is one of the European market leaders for e-logistics. We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products. We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas - in many different locations around the world.


    Apply now and become part of our team!

    Responsibilities

    • Provide first contact point for existing customers of the TRANSPOREON platform
    • Analyze and classify support request
    • Delegate cases where special expertise is required via tickets to responsible teams
    • Provide and document support case solutions
    • Manage internal support process flow
    • Keep customers constantly updated regarding support cases
    • Work on administrative tasks as problem analyses, accounting issues

    Qualifications

    • Fluency in Polish, English and one of the following languages: Romanian, Hungarian, Croatian, Serbian
    • Very good computer skills (MS Office Products, Internet)
    • Organizational skills and initiative
    • Fast technical comprehension
    • A high level of organizational skills, proactivity and reliability
    • First experiences in a similar job would be an advantage
    • Experience with ERP systems e.g. SAP will be an asset

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