Transporeon

  • 2nd Level Customer Care Specialist

    Job Locations PL-Krakow
    Job ID
    2019-1552
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Monika Pitek
    Legal Entity
    TP Spolka
  • Overview

    Founded in 2000 in Germany, Transporeon Group is one of the largest SaaS companies in Europe and has one of the leading positions in a multi-billion EUR addressable logistics market. Transporeon’s mission critical, real-time cloud platform connects a global network of over 1,000 large corporates (“shippers”), with over 70,000 trucking companies (“carriers”). The platform’s single-code SaaS solutions are used by over 100,000 users in >100 countries in currently 24 languages. Transporeon creates a digital connection between shippers and their logistics partners, supporting a transparent and more cost-effective movement of goods. Through web-based solutions, logistic services such as tenders, time slot bookings, as well as tracking & tracing can be managed significantly more efficiently.

     

    Transporeon has embarked on a journey of creating the world’s leading market place in logistics, powered by real time data and complete visibility on the whereabouts of the trucks. Transporeon’s vision is to use AI/ML algorithms to help reduce the empty miles by matching supply and demand for logistics. The firm’s objective for 2021 is to extend European market leadership with EUR 15 bn of tendered freight, 25mn assigned trucks, and over 30mn booked time slots on the platform with over 120,000 connected carriers.

     

    Apply now and become part of our team!

     

    Responsibilities

    If you are passionate in all topics related to coding/web apps and prefer to work with already existing code, to analyze, troubleshoot and enhance it – you are the one we need!

    • Provide 2nd level support for technical enquiries
    • Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
    • Configure standard components for existing customers
    • Monitor performance of TRANSPOREON platform and react on relevant incidents
    • Check completeness of the system documentation and ensure it is constantly updated

    Qualifications

    • Basic knowledge of the web based applications configuration
    • Ability to analyze code and perform simple modification in any of the following: Java, XML, XSLT, SQL
    • Strong technical troubleshooting skills with the creativity in finding solutions
    • Analytical mind with the ability to interpret technical solutions
    • Fluent communication skills both in English and Polish
    • Previous Customer Support experience would be a plus
    • Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven is nice to have

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