• Team Leader - Customer Services

    Job Locations PL-Krakow
    Job ID
    Career Field
    Recruiter Name
    Monika Armula
    Legal Entity
    TP Spolka
  • Overview

    Everything we do is based on trust, respect, teamwork and loyalty. We combine challenging assignments with a
    friendly working environment. We are bound together by our shared goals and vision for the company, even
    though we often come from very different backgrounds in terms of experience, culture and language.
    This concept has worked very successfully for us for over 15 years. We trust in our abilities and dare to try out
    new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around
    the world.
    Apply now and become part of our team!


    • Lead 1 international Customer Services team with approx. 10 employees
    • Ensure the optimal support of customers by efficiently using resources available
    • Manage internal reports based on tickets & projects
    • Conduct monthly performance reviews with staff
    • Be main Customer Services representative for internal and external meetings
    • Develop team development strategy including talent development, and retention of key talents
    • Onboarding, Training, Coaching & mentoring
    • Incorporation of best practice in processes
    • Generation and optimization of KPIs and improving the department by integrating the key findings


    • Bachelor, Master or higher education degree (Commercial, Technical or Logistics)
    • 2-4 years’ experience in Customer Services or related field and Project Management
    • General technical affinity
    • Fluent English and Polish
    • Knowledge of an additional language (Russian, Hungarian, Romanian, Czech) is a plus
    • Well-structured and process-oriented
    • Project Management skills
    • Solution-oriented and pragmatic acting
    • Steady "hands on" mentality in crisis situations


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