Transporeon

  • 2nd Level Customer Care Specialist

    Job Locations PL-Krakow
    Job ID
    2018-1326
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Monika Armula
    Legal Entity
    TP Spolka
  • Overview

    TRANSPOREON Group is the European market leader for e-logistics.  We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.

     

    We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around the world.

     

    Apply now and become part of our team!

     

    Responsibilities

    • Provide 2nd level support for technical enquiries
    • Analyze web applications behavior (by reading code) to independently resolve issues that are occurring in customer’s system
    • Configure standard components for existing customers
    • Monitor performance of TRANSPOREON platform and react on relevant incidents
    • Check completeness of the system documentation and ensure it is constantly updated

    Qualifications

    • Basic knowledge of the web based applications configuration
    • Ability to analyze code and perform simple modification in any of the following: Java, XML, XSLT, SQL
    • Strong technical troubleshooting skills with the creativity in finding solutions
    • Analytical mind with the ability to interpret technical solutions
    • Fluent communication skills both in English and Polish
    • Previous Customer Support experience would be a plus
    • Familiarity with Web Services and network protocols and with software tools like JIRA, Spring, Maven is nice to have

    If you are passionate in all topics related to coding/web apps and prefer to work with already existing code, to analyze, troubleshoot and enhance it – you are the one we need!

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed