Transporeon

  • Customer Care Specialist (m/f)

    Job Locations DE-Ulm
    Job ID
    2018-1263
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Sandra Jasarevic
    Legal Entity
    TP GmbH
  • Overview

    TRANSPOREON Group is the European market leader for e-logistics.  We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.

     

    We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around the world.

     

    Apply now and become part of our team in Ulm!

    Responsibilities

    • Central contact person for our international customers for all issues concerning the use of our TRANSPOREON platform
    • Independent gathering and analysis of fault and problem reports incoming by telephone or e-mail, independent troubleshooting
    • Preparation of expense analyses for the desired customer requests in close collaboration with our development teams and the IT infrastructure

    Qualifications

    • You are an open-minded, communicative team player who enjoys dealing with people
    • You enjoy figuring out complex logistics processes and software and working with them on a daily basis
    • You have practical experience in (telephonic) customer support and excellent IT skills (MS Office Excel and Outlook)
    • You excel thanks to a quick grasp of technology, an affinity for IT and a high level of initiative
    • French at mother-tongue level as well as excellent German and English skills, other foreign languages are advantageous
    • Your profile is completed by a reliable, customer-oriented and structured approach to work

     

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