Transporeon

  • Head of Customer Services (m/f)

    Job Locations PL-Krakow
    Job ID
    2018-1167
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Monika Armula
    Legal Entity
    TP GmbH
  • Overview

    TRANSPOREON Group is the European market leader for e-logistics. We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.

     

    We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around the world.

     

    Apply now and become part of our team!

    Responsibilities

    • Lead 4 international Customer Services teams with approx. 30 employees
    • Drive monthly performance reviews with leadership team and staff
    • Be main Customer Services representative for internal and external meetings
    • Develop team development strategy including talent development, succession planning and retention of key talents
    • Onboarding, Training, Coaching & mentoring
    • Regular alignment and status reports to other departments
    • Permanent improvement of documents and processes, incorporation of best practice in processes
    • Manage internal reports based on tickets & projects
    • Generation and optimization of KPIs and improving the department by integrating the key findings
    • Be escalation point for customers & internally
    • Prepare and execute monthly business performance reviews

    Qualifications

    • Bachelor, Master or higher education degree (Commercial, Technical or Logistics)
    • 3-5 years experience in Customer Services, internal employee leadership, project management
    • General technical affinity
    • Fluent English
    • Well-structured and process-oriented
    • Clear result-oriented management
    • Project Management skills
    • Solution-oriented and pragmatic acting
    • Steady "hands on" mentality in crisis situations

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