Transporeon

  • Head of Professional Services (m/f/d)

    Job Locations DE-Ulm
    Job ID
    2018-1144
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Sandra Jasarevic
    Legal Entity
    TP GmbH
  • Overview

    Founded in 2000 in Germany, Transporeon Group is one of the largest SaaS companies in Europe and has one of the leading positions in a multi-billion EUR addressable logistics market. Transporeon’s mission critical, real-time cloud platform connects a global network of over 1,000 large corporates (“shippers”), with over 70,000 trucking companies (“carriers”). The platform’s single-code SaaS solutions are used by over 100,000 users in >100 countries in currently 24 languages. Transporeon creates a digital connection between shippers and their logistics partners, supporting a transparent and more cost-effective movement of goods. Through web-based solutions, logistic services such as tenders, time slot bookings, as well as tracking & tracing can be managed significantly more efficiently.

     

    Transporeon has embarked on a journey of creating the world’s leading market place in logistics, powered by real time data and complete visibility on the whereabouts of the trucks. Transporeon’s vision is to use AI/ML algorithms to help reduce the empty miles by matching supply and demand for logistics. The firm’s objective for 2021 is to extend European market leadership with EUR 15 bn of tendered freight, 25mn assigned trucks, and over 30mn booked time slots on the platform with over 120,000 connected carriers.

     

    Apply now and become part of our team in Ulm!

    Responsibilities

     

    • Lead 3 international Professional Services teams with approx. 20 employees
    • Drive monthly performance reviews with leadership team and staff
    • Be main Professional Services representative for internal and external meetings
    • Execute job interviews and select new department members
    • Develop team development strategy including talent development, succession planning and retention of key talents 
    • Onboarding, Training, Coaching & Mentoring 
    • Steering of projects internal & external
    • Permanent improvement of documents and processes, incorporation of best practice in processes
    • Analyze and optimize Professional Services processes & processes with other departments
    • Generation and optimization of KPIs and improving the department by integrating the key findings
    • Ensure sharing and understanding of all roles and responsibilities of all functions
    • Presenting the department and the performance of the department to the board

     

     

    Qualifications

    • Bachelor, Master or higher education degree (Commercial or Technical)
    • 3-5 years experience in Professional Services, internal employee leadership, project management
    • General technical affinity
    • Solid IT-Knowledge Java or other language, SQL, XML, XSLT
    • Fluent German and English
    • Well-structured and process-oriented
    • Clear result-oriented management
    • Project Management skills
    • Solution-oriented and pragmatic acting
    • Steady "hands on" mentality in crisis situations

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