Transporeon

  • Head of Customer Care (m/f)

    Job Locations DE-Ulm
    Job ID
    2018-1032
    Career Field
    Ops
    Category
    Employee
    Recruiter Name
    Sandra Jasarevic
  • Overview

    TRANSPOREON Group is the European market leader for e-logistics.  We connect manufacturers, retailers and wholesalers with their logistics service providers through cloud-based software solutions. Our platforms TRANSPOREON, TICONTRACT and MERCAREON optimize transport logistics processes and the communication between industry, retailers, carriers, drivers and consignees. Not only economic, but also ecological optimization potentials are fully used thanks to our products.

     

    We combine challenging assignments with a friendly working environment. We are bound together by our shared goals and vision for the company, even though we often come from very different backgrounds in terms of experience, culture and language. We trust in our abilities and dare to try out new things. The TRANSPOREON Group is an exciting place for fresh ideas – in many different locations around the world.

     

    Apply now and become part of our team in Ulm!

     

    Responsibilities

    • Leadership of two Western Customer Care teams with 30+ employees (including execution of job interviews and selection of potential new team member)
    • Definition and monitoring of yearly targets with for the teams
    • Represent interests of Customer Care in product meetings
    • Internal communication concerning upcoming platform updates
    • Platform monitoring and be part of the Platform Update Council to decide about updates outside the regular maintenance windows
    • Participate in ISO 27001 certification audits
    • Creation of internal reports and monitoring of Customer Care workload
    • Analysis and optimization of Customer Care processes
    • Crisis communication during platform issues plus first escalation level for Western Customer Care teams
    • Escalation point regarding customer issues
    • Deputy for Director of Customer Care

    Qualifications

    • Bachelor’s Degree or IT apprenticeship and 5+ Years’ experience in Customer Care and experience in employee leadership
    • Experience in logistics branch desirable
    • Solid IT-Knowledge as MS Office package Word, Excel, Outlook and Powerpoint
    • Basic Knowledge in Java, XML, Database PostgreSQL and Networks (HTTPS, FTP, Firewall, …)
    • General technical affinity
    • Self-motivated and self-organized
    • Ability to communicate accurately and effectively
    • Used to working with hands on mentality and with high team spirit and the ability to network within the company
    • Fluent German and English

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